Membership Cancellation Request

NOTICE TO INDIVIDUALS WHO WISH TO CANCEL DUE TO COVID-19 CRISIS

During the COVID-19 Outbreak we have been instructed to close our doors to limit the increase of the outbreak. Our gym is offering live virtual training in lieu of meeting in person. Please understand that we are as deeply saddened and distressed by this news as all our members are, but we must do what’s necessary for the safety of our members and staff.

Please see cancellation policy below.

Cancellation due to financial hardship:
Member must provide proof of financial hardship and can cancel with written 30 days notice.

Cancellation due to dissatisfaction with ZOOM classes:
Member must provide written notice and can cancel with written 30 days notice. Member waives all existing discounts and will pay rejoining fee to rejoin.

Cancellation due to COVID infection or illness:
Member must provide medical documentation and TFR will immediately terminate agreement.

WE’RE SORRY TO SEE YOU GO

1. If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.

2. Your membership will be canceled 30 days from the submission of the form below. Note, that if you are breaking your agreement you will be responsible for providing the appropriate documentation for early termination of your agreement or you will be responsible for up to six months of your remaining agreement. Note that if you have a scheduled renewal payment within this 30-day period, the payment will be processed as scheduled. All payments are non-refundable.

3. Agreements are auto renewed unless the MEMBERSHIP CANCELLATION FORM is submitted to us at least 30 days prior to your scheduled auto renewal.

4. If you’re sure you’d like to cancel, just complete and submit the form below 30 days prior to your next scheduled payment. This will serve as your 30-day written cancelation notice as required by your membership agreement.

    1. Please select the option below that best describes your reason for leaving.
    2. How well did the staff attend to your fitness goals and needs?
    3. How would you describe your satisfaction with the facilities including equipment, parking, and accessibility?
    4. Overall, how would you rate your experience?
    5. How likely are you to recommend our gym to friends/family?
    Is there anything we can do to earn your business back?

    I understand that my membership will be canceled 30 days from the date this form was submitted.

    I acknowledge and accept the terms for cancellation.

    I acknowledge that if I'm terminating my agreement early that I'm required to provide proof to terminate my agreement without penalty.

    I acknowledge that I'm required to provide 30 days notice to terminate my agreement and my next payment will still be taken out within this 30 day time period.

    I acknowledge that if I'm terminating my agreement without the appropriate documentation that I will be required to pay up to 6 months of my remaining agreement.

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